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who do you blame

Help dispel some rumours about unions or companies in the this sector.
boob
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who do you blame

Postby boob » Wed Oct 05, 2005 9:06 pm

Heard from a good source who heard from a Director that TELUS has lost 30,000 customers since this dispute began. I sure hope not that would be very sad and if true not many will come back.



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mitch
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Postby mitch » Thu Oct 06, 2005 8:01 am

If that is the case, then the union has had some success in churning some of our customers. Will they be surprised at the end of this if some their reps are no longer required due to a shrinking customer base? And will our customers get better service elsewhere? I think not.... :(

I am not sure blame is quite the right term right here, some customers were just looking for a reason to leave and some were genuinely dissatisfied, some caved to the pressure of their own unions, or they truly believe that this is the best way to effect change. Freedom of choice has always been present, now there are more options out there to facilitate their move.

I think that this just reinforces the ELT's stand that the market is more competitive than ever and customers do have a choice - we would rather it be us than the "other guy" and it will be a long hard road to try to win them back.



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!(a.scab)
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Postby !(a.scab) » Thu Oct 06, 2005 8:22 am

That's one percent of our customer base, but it's still nearly double normal churn for a ninety day period. I highly doubt the union even has the clout to affect nearly a half a percert of our client base, but then again - since 10,000 of those customers were bargaining unit employees in the first place, all we're really saying here is that there were about 2 or 3 thousand more cancellations than expected. Big deal. That's not even a blip on the radar - no sense casting blame for something so incosequential, even if it IS true...



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mitch
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Postby mitch » Thu Oct 06, 2005 9:00 am

I was not familiar with the landline churn rates - it's good to know that the overall rates haven't abnormally increased. Thanks for the perspective!



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Postby alec » Thu Oct 06, 2005 1:39 pm

Perhaps the interpretation is that the 30,000 represents not just a loss of customers but a lack of growth of new customers less than what was projected.



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Postby jorver » Sun Oct 09, 2005 3:14 pm

i blame both telus and the twu for not reaching an agreement.




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